Frequently Asked Question

Credit Facility

Can I get credit facility payments?

All credit facility payments go through CIM Finance.

Repairs & Warranty

What is the procedure for Repairs?

Call our after-sales service on 211 6299 to speak to a customer service representative to help diagnose the problem and schedule a repair.
NB. Free of charge repairs apply only to products having a valid warranty.

When does my warranty apply?

  • All appliances purchased or hired new from or through an appointed dealer of King Bros Co. Ltd.
  • All appliances purchased and used in Mauritius.
  • All appliances proved to be defective by reason of faulty design, workmanship of materials.
  • For refrigerators: at any time within one year from the expiration of the 1 year warranty, the company will undertake to replace the thermostat if proved defective and three years for compressor.

 

When does my warranty not apply?

  • Any damage caused through accident, misuse, wear and tear, neglect, incorrect adjustment or repair, or to damage occurring during transit to or from the purchaser.
  • Any misinterpretation of the instructions and information as explained in the operation of instruction booklet.
  • Any faulty repair by the purchaser or by a third party
  • Any other natural calamity such as flood or fire.
  • Styli, bulbs, batteries, speakers, element, remote control, microphones and other items of limited natural life.
  • Appliances whereby the installments are not paid up to date.

What is covered in the warranty?

The warranty for each product varies. Please contact our customer service on 2116299 or e-mail us at pacificservice@intnet.mu for more information.
For refrigerators, at anytime within one year from the expiration of the 1 year warranty, we replace thermostat & the compressor has 3 years warranty.

What is King Bros' after-sales service contact information?

King Bros After Sales Service

20, Ménagerie Road, Cassis, MAURITIUS

(230) 2116299/ 211 5984

Mon-Fri: 8:30am-5pm

Sat: 8:30am-12:30pm

e-mail us on pacificservice@intnet.mu for any after-sales enquiries.

Refrigerators

Can the doors on my fridge/freezer be reversed?

Most of the refrigerator doors can be reversed. It will be mentioned on the description and specifications.

How often should I defrost the fridge icebox?

In normal use, approximately once a month.

Are all Pacific freezers capable of working at ambient temperatures below zero degrees C and down to -10 C?

Yes. All our freezers are designed, manufactured and tested accordingly.

Washing Machine

My appliance is moving or jumping around?

Make sure all the transit bolts have been removed. These are located at the rear of the appliance. If problems persist, please contact our customer service on 211 6299.

Why is my appliance making a squeaking noise?

Make sure the polystyrene block has been removed. You can check this has been done by tipping the appliance onto its rear feet and checking under the front base of the appliance.

Why is my machine leaking water?

Check the inlet and outlet hoses for leak and ensure these connections are secure. If coming from another source please contact our customer service on 211 6299.

My washing machine is not spinning.

Ensure there is sufficient weight with an even load of washing. Please do not over load or under load as the spin cycle will not complete. If problems persist, please contact our customer service on 211 6299.

My front load washing machine doesn’t work when ‘On’ button is pressed.

Firstly please ensure that the door is closed properly and then check that the last program was not interrupted. If problem persists, please contact our customer service on 211 6299.

Tumble Dryer

My appliance is not starting.

Check if the main power cables and socket are operational. If problem persists, please contact our customer service on 211 6299.

My appliance doesn’t work when ‘On’ button is pressed.

Firstly please ensure that the door is closed properly and then check that the last program was not interrupted. If problem persists, please contact our customer service on 211 6299.

Irons

The appliance produces less steam than before. What should I do?

The steam output may have decreased because the steam vents in the soleplate are partly blocked by scale or dirt.

Step 1. Clean the vents with a cotton bud and a damp cloth.
Step 2. Wipe scale and other deposits off the soleplate with a damp cloth and a non-abrasive (liquid) cleaner.

Problems with the soleplate?

  • Water dripping out of the holes of the soleplate has to do with the temperature adjustment. If the temperature is set too low, then the water is not fully converted into steam. Set the right temperature on the iron for the right fabric. This way the steam control is adjusted accordingly.
  • Cleaning the soleplate of your iron is easy. Wipe it using a moist cloth while the soleplate is cooled down. Do not use chemicals as these could damage the coating of the soleplate.
  • Better gliding irons are sometimes misleading. The soleplate of an iron should not only glide well but should also stretch clothes. When choosing an iron, it is important to consider the material and the shape of the soleplate. Pacific irons are specially designed with the balance of gliding and stretching on fabrics to produce the best results.
  • Stains on the soleplate are caused when spraying starch on the garments. Spray on the reverse side of the garment, and this will prevent the hot soleplate from sticking to the starch. If you are not sure, always start ironing at a lower temperature setting.

Microwave Ovens

How can I tell if a dish can be used in the microwave oven?

By knowing if a utensil is safe to use in a microwave oven, perform a test. Place the empty dish in the microwave oven and operate the oven on HIGH power level for 30 seconds. If the dish becomes very hot, then it should not be used.

How do I clean the inside of my oven?

To clean the interior surfaces, wipe with a soft cloth and warm water. Do not use abrasive or harsh cleaners or scouring pads. For heavier soil, use baking soda or a mild soap; rinse thoroughly with hot water. Never spray oven cleaners directly onto any part of the oven.

Electric Kettle Pot

What is an electrical pot?

An electric pot is a kitchen warmer appliance that keeps water at a constant hot temperature for hot drinks and other culinary uses. You simply fill the pot with water and plug it in. It boils the water and keeps it at a set temperature all day long. With an electric pot, hot water is ready all day at the touch of a button for hot tea, instant coffee and instant noodles. They feature different ways to dispense water automatically.

Can I use the electric kettle pot to heat other liquids?

No, the electric hot pot is for water only.

Back to Top